HayaNoor

Frequently Asked Questions

Have questions? We're here to help. Below you'll find answers to some of the most common inquiries from our customers.
1
How to select the fabric of the hijabs?
Choosing the right fabric depends on your personal style and comfort. We offer a variety of materials including chiffon, cotton, jersey, and silk blends — each suited for different occasions and seasons. Whether you prefer something breathable for daily wear or a flowy texture for formal events, our team can guide you in-store or online.
2
Which accessories will go with a hijab?
You can elevate your look with pins, underscarves, magnetic clasps, and elegant brooches. For a minimalist style, go with neutral-toned accessories; for a bolder look, try metallic finishes or embellished clips that add a touch of glamour without compromising modesty.
3
How to find the correct hijab size?
Hijabs typically come in standard rectangular or square sizes. Consider your styling preferences — longer lengths work well for layered or draped styles, while shorter ones suit turban wraps or casual wear. Our sizing guide can help you choose the perfect fit.
4
How to redeem my gift card?
To redeem your gift card, simply enter the unique code at checkout under the "Gift Card or Discount Code" field. If you're shopping in-store, show the digital or printed card to our staff at the counter.
5
How can I change my order?
Yes — if your order hasn’t been processed yet, you can contact our customer service to request changes. Once an item has shipped, changes may not be possible, but we’ll do our best to assist you.
6
Can I return or exchange fee items?
Items purchased on sale are eligible for exchange only, not refunds — unless there's a defect. We recommend checking sizing and details carefully before purchase. For more info, refer to our full return policy.
1
What Return Policy Do You Have?
We accept returns within 7 days of purchase for unused items with original tags. Refunds will be processed to the original payment method. Custom orders and items on final sale are not eligible for return.
2
How can I track my order?
Once your order is shipped, you’ll receive a tracking link via email or SMS. You can also log into your account on our website to view order status anytime.
3
What payment methods do you accept?
We accept major credit/debit cards, bank transfers, and mobile wallet payments. In-store purchases can also be made via cash or card.
4
Do you ship internationally?
No.
5
How can I get in touch with your customer service?
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